Memories of the Forest - Mosslight Meadow Edition

Let your pup bask in the soft glow of spring with the Mosslight Meadow Edition. This calming sage green design evokes peaceful walks through sun-dappled clearings and blooming meadows, blending natural charm with everyday elegance.

Product Highlights:

• Fabric: Comfortable and built for a premium look that showcases you and your pup's style
• Custom Hardware: Choose from black, silver, gold, or rose gold finishes
• Engraving Included: Optional laser engraving on the collar and/or harness buckle, free of charge
• All Sizes Available: Choose from S, M, L, and XL to fit most all dog breeds
• Adjustable & Secure: Built for comfort and durability with a secure fit

Sizing Reminder:

• To ensure the best fit, please measure your dog's neck circumference before selecting a size, especially when choosing a collar or harness.

Disclaimer(s):

• Please note that our collars may be slightly heavier due to the premium materials and solid metal buckles. We recommend that owners of teacup-sized dogs or very small breeds take this into consideration when selecting a collar.
  
  

Welcome to Raniki! The terms “we”, “us” and “our” refer to PauseBreak Studios LLC, d.b.a. Raniki. Raniki operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

1. Order Processing & Shipping Time

We strive to process and ship orders as quickly as possible. Please note the following shipping guidelines:

• Processing Time: Orders are typically processed within 1-5 business days. Some items may require additional processing time due to availability, high demand, or seasonal factors.
• Shipping Time: Shipping times vary based on the destination and shipping method selected at checkout. Estimated delivery times are provided but are not guaranteed due to factors outside our control (e.g., carrier delays, customs processing, weather conditions).
• Current Generally Expected Shipping Times: 6-18 Business Days (After processing times)
• Shipping Destinations: We currently ship to customers in the United States and select international locations.
• Tracking Information: Once your order has been processed and shipped, you will receive an email confirmation with tracking details (if applicable). Please note that it may take up to 48 hours after shipment for tracking updates to appear.
• Separate Packages: Some orders may be split into multiple packages in order to avoid damage during transport. When this happens, your order should contain two or more shipping labels for tracking. If you believe an item is missing or there’s an issue with your delivery, please reach out to us through our Contact Us form so we can assist you.

2. Shipping Rates

• Shipping costs are calculated at checkout based on the destination, weight, and size of the package.
• We may offer free shipping promotions from time to time. Any available promotions will be clearly stated on our website.

3. International Shipping & Customs

• International customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.
• We are not liable for any delays due to customs processing.
• If an international package is refused or returned due to unpaid customs fees, the original shipping cost will not be refunded.

4. Address Accuracy & Delivery Issues

• Customers are responsible for providing an accurate shipping address at checkout.
• If a package is undeliverable due to an incorrect address or is returned to sender, the customer is responsible for any additional shipping costs to resend the package.
• If a package is marked as delivered but has not been received, we recommend checking with neighbors, your local post office, or the carrier before contacting us.

5. Lost, Stolen, or Damaged Packages

• We are not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier.
• If your order arrives damaged, please contact us within 48 hours with photos of the damaged item and packaging so we can assist in filing a claim.
• For lost or stolen packages, we recommend reaching out directly to the shipping carrier to file a claim.

6. Fees (Including Tariff Considerations)

• Shipping fees are calculated at checkout based on package weight, size, and shipping destination.
• We encourage U.S. customers to review current tariff policies when ordering internationally to avoid unexpected fees.

7. Returns & Exchanges

Please refer to our Return Policy for details on how to initiate a return or exchange.

For any shipping-related inquiries, feel free to contact us via our 'Contact Us' form.